The mediating role of job feedback in the relationship between neuroticism and emotional labor

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Jian An Zhong
Zhong-Liang Cao
Yuanyuan Huo
Ziguang Chen
Wing Lam
Cite this article:  Zhong, J., Cao, Z., Huo, Y., Chen, Z., & Lam, W. (2012). The mediating role of job feedback in the relationship between neuroticism and emotional labor. Social Behavior and Personality: An international journal, 40(4), 649-656.


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The associations between neuroticism, employees’ preference of emotional labor strategies, and job feedback were investigated using a cross-sectional self-report questionnaire survey. The mediating effect of job feedback was tested using regression analysis with a sample of 168 nurses. Results showed that neuroticism was associated more with surface acting, and less with both deep acting nd job feedback; job feedback fully mediated the relationship between neuroticism and deep acting. Implications and directions for future research and practices are suggested.

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