Service innovation and mental health: The multilevel moderating role of group emotional contagion

Main Article Content

Zhi-Ming Xiao
Meng-Hsiu Lee
Hsiao-Chiao Wang
Cite this article:  Xiao, Z., Lee, M., & Wang, H. (2019). Service innovation and mental health: The multilevel moderating role of group emotional contagion. Social Behavior and Personality: An international journal, 47(10), e8143.


Abstract
Full Text
References
Tables and Figures
Acknowledgments
Author Contact

From the perspective of social information processing theory, we investigated the multilevel mediating effect of surface acting in the relationship between service innovation and frontline employees’ mental health, then further tested the multilevel moderating roles of positive and negative group emotional contagion. We used the experience sampling method to conduct a survey with 572 employees of 71 hospitality and catering companies in China. Hierarchical linear modeling results showed that service innovation negatively affected participants’ mental health via surface acting. Further, positive group emotional contagion positively moderated the relationship between surface acting and mental health. Thus, positive group emotional contagion alleviated the negative influence of surface acting on mental health. The moderating role of negative group emotional contagion was, however, nonsignificant. Theoretical and practical implications of the findings are discussed and recommendations for future research are made.

Please login and/or purchase the PDF to view the full article.
Please login and/or purchase the PDF to view the full article.
Please login and/or purchase the PDF to view the full article.
Please login and/or purchase the PDF to view the full article.
Please login and/or purchase the PDF to view the full article.

Article Details

© 2019 Scientific Journal Publishers Limited. All Rights Reserved.