Effects of assertive communication between doctors and patients in public health outpatient surgeries in the city of Seville (Spain)

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Manuel Marõn Sánchez
Cite this article:  Sánchez, M. (2001). Effects of assertive communication between doctors and patients in public health outpatient surgeries in the city of Seville (Spain). Social Behavior and Personality: An international journal, 29(1), 63-70.


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The quality of communication between doctors and patients of the Public Health Services in the city of Seville, Spain was investigated. A total of 228 doctors were selected at random from all of the clinics in the city for interviews. The interviews were guided by a purpose-designed questionnaire, which obtained answers to 30 variables grouped under 4 headings: variables which influence doctor-patient communication, interest in the consultation, information used in the consultation, and qualities of doctor-patient communication. Chi-squared tests were carried out on the different groups, which confirmed the objectives proposed in the investigation – among which was the need to set up communications training programs for doctors in order to improve their communication skills.

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